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BlackBerry® 10 Desktop Software

New Member
Posts: 1
Registered: ‎09-26-2013
My Device: Q5
My Carrier: EE

Device will not sync

I have just upgraded to a Q5 and my device will not sync with the computer. I have reinstalled everything and started over numerous times.  does anyone know what to do or how i can get music and photos on to my phone? i've spoken with EE and they can't help as it's a blackberry software problem.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Device will not sync

Hey 21-lms,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


What happens when you try to do the media synchronization through BlackBerry link?  Do you get a specific error? Also are you using a PC or a Mac?


I look forward to your reply.





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