09-26-2013 10:40 AM
I have just upgraded to a Q5 and my device will not sync with the computer. I have reinstalled everything and started over numerous times. does anyone know what to do or how i can get music and photos on to my phone? i've spoken with EE and they can't help as it's a blackberry software problem.
09-28-2013 11:29 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What happens when you try to do the media synchronization through BlackBerry link? Do you get a specific error? Also are you using a PC or a Mac?
I look forward to your reply.
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