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BlackBerry® 10 Desktop Software

Trusted Contributor
Posts: 100
Registered: ‎03-09-2011
My Device: BlackBerry Z10 & PlayBook
My Carrier: AT&T

Re: For the Love of All Things (edited) -- FIX BB LINK!

JSanders wrote:

Mine had to sit for like 30-45 to get my 1750+ contacts backed up.


No, it doesn't backup those synced by Facebook, twitter, etc. Only the local and email-synced contacts.

Hmmm mine stops at 1000 contacts every time.  In Touch with In Toouch support. Smiley Happy

New Contributor
Posts: 2
Registered: ‎10-19-2016
My Device: Classic
My Carrier: Telus

Re: For the Love of All Things (edited) -- FIX BB LINK!

This fixed my problem with BBLINK and I can now sync my calendar, do backups, and ITUNES still works.
I have a Blackberry Classic.

According to this forum, the problem started after updating iTunes to version 12.5, BlackBerry Link fails to open with the error;

BlackBerry Link has stopped working



Rename the iTunesPrefs.xml file and relaunch BlackBerry Link

To rename the iTunesPrefs.xml file;

  1. Turn on Show hidden files and folders
  2. Navigate to C:\Users\<userid>\AppData\Roaming\Apple Computer\iTunes\
  3. Rename the iTunesPrefs.xml file to iTunesPrefs.old

Bring up your Blackberry Link software, and it worked for me..