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BlackBerry® 10 Desktop Software


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New Contributor
Posts: 2
Registered: ‎10-15-2010
My Device: Torch 9800
My Carrier: Rogers

How can I complete a data transfer via Link from defective Z10 to new Z10

[ Edited ]

have a replacement z10 and trying to transfer information from the old defective z10 to my new z10....the link does not recognize the defective z10 at the point when it asks that I "connect the old device".   How do I transfer the data?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: How can I complete a data transfer via Link from defective Z10 to new Z10

Hi cheng01888 and welcome to the BlackBerry Support Community Forums!

 

Does anything appear on the faulty BlackBerry Z10? Specifically, what data would you like to transfer?

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 2
Registered: ‎10-15-2010
My Device: Torch 9800
My Carrier: Rogers

Re: How can I complete a data transfer via Link from defective Z10 to new Z10

Text messages, and memo pad (remember) items.