02-06-2013 08:37 AM
When I connect my new BB Z10 to my pc which is running window 7 64bits via the usb cable and start blackberry link, I get a blue screen and winblows restarts. I had turned on develope mode to start feeding it some android apps and i wonder if thats what I did wrong. Must I turn off dev mode before connecting to bb link?
02-07-2013 12:07 AM
Welcome to the BlackBerry Support Community Forums.
Developer mode would not cause the blue screen as I can use it with Link with no issue. We are going to need to gather some logs from BlackBerry Link to further investigate. I suggest contacting your network service provider and asked to be transferred to BlackBerry so we can find the root cause.
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02-08-2013 12:10 PM
I have the same issue, IT said issue comes from BB Link software. Tried uninstalling and reinstalling several times, every time the BB Link is installed and phone is connected USB, PC crashes (blue screen). IT called BB support and the individual at the other end constantly put IT on hold, presumably to gather information from a superior. At the end of the day the isssue wasn't solved. I am returning the BB Z10 today, going for a steady and proven platform...APPLE.
It behooves me as to why BB would come out with a new product, and have such ridiculous tech support. My guess is sales are high off the start, but as the problems and unsolved issues start coming in (and they will), the returns of the product will shadow the initial frenzy. BB has learned nothing, AGAIN!
02-08-2013 04:17 PM
I'm done with the Berry...........they've had their chance. Apple isn't a Godsend, but hey you plug it in and it works. I don't know if yourself or your IT guy called BB support, but all I can tell you is they have some dimwhits answering somewhere else than Canada as a first line, if they can't solve the issue they fork it over to BB support in Ontario. At least in ON they speak english!! Good grief....................
03-17-2013 10:00 PM
I get the same problem... When I connect my Z10 my pc show the blue screen and reboots (windows7 64)
It only seems to happen when I have wifi sync on and plug in the USB as well