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BlackBerry® 10 Desktop Software

New Contributor
Posts: 5
Registered: ‎06-23-2013
My Device: blackberry Q10
My Carrier: BlackBerry 10
Accepted Solution

I have big problem on Blackberry Link ..

[ Edited ]

I'm connect my Q10 with USB cable but not connecting and appeared to me this message " http://a46i.img-up.net/2d773.jpg" ,

Note // I got NET framework 4 .5 and I got the latest version Java ...

and  But when he called the same Wi-Fi network connection as shown "http://u65i.img-up.net/12143.jpg" ...

Please, give me any solution ...

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: I have big problem on Blackberry Link ..

Hi muhannad,


Welcome to the BlackBerry Support Community.
Have you been able to try other usb ports or another usb cable? Have you tried signing out of BlackBerry Link and signing in again? Are you able to connect with BlackBerry Link via usb on any other computers?
This KB article may also be helpful troubleshooting your usb connection with BlackBerry Link. "BlackBerry 10 smartphone is unable to connect to BlackBerry Link via USB" http://blackberry.com/btsc/KB33832


I look forward to your response.



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