12-11-2013 11:45 AM - edited 12-11-2013 12:42 PM
After giving up and rolling back to BB Desktop Software version 6.1, I have been running just fine ever since.
I purchased a new Q10 recently and when I tried to install the new BB Link version 10 software, this problem reared its ugly head again. Exact same symptoms, exact same’ Error 1722’ message.
I finally got my Blackberry Link Software working with help from Microsoft Technical Support. Here are the steps that worked for me:
1. Initiated RUN command and ran ‘services.msc ‘
2. Started ‘Windows Installer’ service
3. Started ‘Windows Modules Installer’ service
4. Closed ‘services.msc’
5. Initiated ‘cmd.exe’
6. Executed ‘sfc /scannow’ command
7. Windows Resource Protection found corrupt files and successfully repaired (and logged) them.
8. Ran BB Link Install package which then installed the BB Link software successfully.
Subject Title edited to reflect new topic.
Solved! Go to Solution.
12-12-2013 01:26 AM
Hi and Welcome to the Community!
I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
VIA | sdgardne
12-15-2013 12:18 PM - edited 12-15-2013 12:24 PM
Thanks for the reply, but the problem was already fixed when I made that post.
I tried the method you suggested (from an earlier post in this forum, July 2012), including going into REGEDIT and searching for the specific lines to remove, but that did not work for me. The process that I outline at the beginning of this thread did work.
It should be noted that I originally report the problem when trying to install BDS Ver 7.0 here:
06-06-2015 03:36 PM
Another BIG thanks!
My original problem was actually trying to upgrade my BB Link to BB 10 Blend and Link. It wouldn't install, so my first step was to ensure all old desktop versions were removed. And..that was my first reply for being able to finally uninstall successfully.
I now re-booted after that uninstall, and then attempted the new install again. BINGO! We have a winner. Install successful!
Thanks again for spending the time to post your solution! Very much appreciated.