09-04-2013 06:20 PM
I backed-up my z10 with BB Link on my Mac. Everything was successful. I wiped my device and restored it to factory settings. Now I want to restore the backup and it wont let me. I even tried the previous backups from a the last few months but nothing works. When im on my Mac, it tries to load and gets stuck at 664KB, then the device just restarts.
I even tried to restore the backups from a PC (downloaded a fresh copy of link), and no luck.
My link is fully up to date and so is my device running 10.1.0.4181.
I called my carrier and they couldn't help me. I hope someone has a solution because I really need my files back.
Thanks in advance
09-06-2013 09:41 PM
I have spent over 10 hours on the phone with different tech supports trying to get this sorted out. I have 2GB of files in a Link Backup that need to be restored ASAP.
You should probably get moving on this problem because others are having this issue too...
It's a good thing the company is being bought out--hopefully by an American firm--so it can actually start making decent products again...
09-13-2013 08:34 PM
not sure why blackberry has a forum if they arent going to help the people that post on it...
cant wait until heinz sells it to another company that will actually start producing decent products again