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BlackBerry® 10 Desktop Software

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Contributor
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Yes I also suspected the drivers from the beginning but have already done all relevant updates from both ms and Sony with no luck...any way to figure out which driver is causing the problem?

 

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Go to Control Panel, Device Manager and see if there are any yellow caution signs, if yes right click the Driver and Update, if Update fails click Uninstall then Restart computer.

 

I have links or documantation on other computers that will help you, I will find it soon and post back.

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Still searching my files, just too many, I will check the web if I cannot find them, maybe I did not keep them.

 

Try this:   right click the Installer, Properties, Compatibility, change the mode.

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Contributor
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Verified all drivers, no luck.  Tried installing under a different user profile, no luck.  This is getting annoying...good thing I have a desktop with Link already installed.

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Yes it is very annoying !  Willing to do more ? Try uinistalling all the BlackBerry and Rim Drivers found in Device Manager.

They are found in these 5 places:   Blackberry, DVD/CD, Modems (Standard Modem only), Network Adapters, Ports.

Also in Disk Drives if USB Mass Storage was ever enabled on your phone.

 

Uninstall any BB software, using Search find and delete all    blackberry     files found, you do not have to delete any files found in Documents.

 

Power Off your computer (not a restart), power On wait 5 minutes then plug in your phone and let Windows reinstall all the Drivers wait at least 5 minutes then try installing Link.

Highlighted
Contributor
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Did all that, thought it would work but it didn't, same problem.

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Please try this MS Utility, this Utility is part of the OS, so will not affect your system, can only help.

 

http://support.microsoft.com/kb/929833

Contributor
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Ran it - did not find any integrity violations....any other ideas?

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Link won't install on Windows 8.1 Sony VAIO laptop

Please read this carefully and expand the +'s to see info relevant to your system, something on your computer may be blocking the install and installing this way may help.

 

http://support.microsoft.com/kb/929135