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BlackBerry® 10 Desktop Software

New Contributor
Posts: 2
Registered: ‎03-18-2013
My Device: BB 10
My Carrier: MTN
Accepted Solution

Music not playing

I can sync music from pc to device via bb link. shows on device but can't play the music.  on device get message that I have to download original file or licence.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Music not playing

Hey Seaco,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Are these songs downloaded from iTunes or another paid website?  Is the files have DRM content they will not be to be played on the BlackBerry Z10.


Let me know if you have any more questions.





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Posts: 39
Registered: ‎02-22-2013
My Device: blacberry torch 2012
My Carrier: airtel

Re: Music not playing

I think you sync the shortcut of your music file in device instaed of song, try to sync your song by mass storage option ...

New Contributor
Posts: 2
Registered: ‎03-18-2013
My Device: BB 10
My Carrier: MTN

Re: Music not playing

You are a star, thank you - it worked!