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BlackBerry® 10 Desktop Software

New Contributor
Posts: 2
Registered: ‎07-19-2013
My Device: blackberry Q10
My Carrier: celcom

Re: NEW! Download Link (with Outlook Sync) v1.1.1 and User Guides

why i cannot restore all my data to my Q10..i have backup my data into blackberry link....please help me....

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NEW! Download Link (with Outlook Sync) v1.1.1 and User Guides

You'll need to offer more detail and specifics of which OS you backed up from, and to what OS release you are restoring.

Higher OS releases will not restore to lower OS releases if you had upgraded, and now trying to downgrade the OS and restore the backup from the higher release to the lower.

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