02-20-2014 03:04 AM
I have the following problem:
I have a BB Q10 and Win7 64bit. If i conect it with BB Link(newest version) via USB, everything works fine.
But if i try to connect it via wifi the device is not recognized.
I see the IP Adress from the Q10 and can conect to the memory.
The BB ID is the same.
I tryed to reinstall BB Link, set the Q10 to factory settings, disable my antivirus program + firewall, restart router + Q10.
I have no idea why the BB Link not recognized my Q10.
I hope you can help me.
Solved! Go to Solution.
02-20-2014 03:13 AM
going to device manager > network adapters > blackberry , uninstall driver. Disconnect the device while BB Link is on and then reconnect the device. The BB Link re-installs the driver and detected my device. It will ask for your device pin.
02-20-2014 11:04 AM - edited 02-20-2014 11:08 AM
i have uninstall the driver, as you described, but it still doesnt work. And the Pin it gets automatically from the BB Device Manager.
Edit: I just see a error message in BB Link.
Error in the wireless connection.
The wireless connection between this device and the BlackBerry link can not be established.