Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 Desktop Software

New Member
Posts: 1
Registered: ‎06-13-2013
My Device: Q10
My Carrier: Videotron

Outlook sync never starts

Transferring from Curve to Q10, the transfer worked, backups of Q10 work on BlackBerry Link, but Outlook sync never actually start. The progress bar scrolls the "barber pole" pattern but the actual progress never starts. Tried connected with USB cable, and it continues over Wi-Fi (or so it seems) but never actually does sync anything. No error messages.
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Outlook sync never starts

Hello Alain_L and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're having an issue with the sync in BlackBerry Link.


What version of Microsoft Outlook are you using?


Were you able to configure your sync settings to ensure your active Outlook profile is selected? 


Is the sync set for a two way sync or are you doing a one way sync from Outlook to your device?  



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!