02-25-2013 05:36 PM
I think we have tracked down this problem to a problem on my computer's Win 7 system.
I took my laptop into a Microsoft store, they tried all the things I tried as per above,with the same results - then tried to load Link onto a new, clean Win 7 machine - and it worked.
So I think there is something wrong with my Win 7 vs. something wrong with Link
I am getting my computer cleaned up and Win 7 re-installed -- I will report back if this is the solution.
02-26-2013 10:41 AM
07-19-2013 07:28 AM - last edited on 07-20-2013 07:38 PM by jakoby4204
hiii,,i have a problem with my Q10...i have backup all my data to my blackberry link,,,suddenly my Q10 have a problem..then i send it back to bright point in penang(malaysia)...they replace my Q10 to a new Q10,,then i try restore back all my data,,it's doest'n work..now i have a huge problem...can someone help me to sort the problem...my email add <removed>
07-25-2013 09:27 AM
Using windows 7 either 32 bit or 64 on two different computers, I have installed and re-installed run a system cleaner, registered and re registered and I still get the same error.
Blackberry ID is not associated with a device running a blackberry 10 OS.
Anyone got any ideas?
11-08-2013 03:30 PM
After installing the latest update my phone started to overheat. As a result what was a 100% charged z10 has less than 20% battery in just under half an hour. (It's usally good for up to 10 hours so 30 mins battery life is scaring me.) Please advise as to how I should proceed to fix this.
11-09-2013 04:45 AM
09-01-2014 09:18 PM
I had the same problem today (September 1st, 2014), but I was able to solve it preatty easily. I don't know if it is too late to suggest this:
1. Download the latest version of the BlackBerry link software.
2. Download winrar.exe or winzip.exe and install one of those (I use winrar).
3. After installing winrar, copy your BlackBerry Link installation file in a folder (name it as BlackBerry Link, for example).
4. Extract the files within the installation file by right clicking on it and selecting the option "extract here".
5. All the installation files will be extracted.
6. Double-click on "setup.exe".
7. That's it!
I sincerely hope this will solve the problems for those still facing the issue of installing BlackBerry Link.