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BlackBerry® 10 Desktop Software

Posts: 1
Registered: ‎02-17-2014
My Device: Blackberry Q10
My Carrier: Rogers

Q10 Blackberry link restore not restoring

Was getting vertical coloured lines on camera mode. Made back up file on Blackberry link. So I could set back to factory settings to see if it was the last update that was the cause. But it wasn't of course. So I was going to restore the settings back to what I had. In Blackberry link I chose restore device, it says I cannot restore because it isn"t the same phone. But it is. I have checked that the Blackberry link and my phone have the same ID numbers. Plus I did the back up, factory reset and restoring with the phone and program on the whole time. Then I signed out and re-signed back in to make sure I had all the proper info. Still does not work. Any ideas?     

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Q10 Blackberry link restore not restoring

After the factory reset was there any updates for the phone. I just did a factory reset for someone and it came back with a 9MB update so untill that update it is not the same phone.


Physically it is but your computer is not checking the physical aspects.