08-11-2013 04:50 PM
I am having a problem syncing the contacts on my Blackberry Q10 with Address Book on my Macbook. This used to be possible on Blackberry Desktop Software but this doesn't seem the case with Blackberry Link. When I click sync contacts on Blackberry Link, a window shows as if activity is occuring but that is not so. Can anyone shed some light on this issue?
08-13-2013 11:18 PM
Welcome to the BlackBerry Support Community Forums.
I would suggest checking to see if sync Contacts is enabled in BlackBerry Link for Mac. Follow these steps:
In the BlackBerry Link Software, while the device
Click the Sync Contacts button to start the Contact Sync process
Let me know if the issue still persists.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
08-15-2013 08:29 AM
Before updating to BlackBerry Link Build 33 (the current version), I also had some troubles sync'ing Contacts between the Address Book (Contacts) and the Q10.
After the update everything works fine. I also updated the Q10 o 10.1.0.4181 two weeks ago.
If you run older versions, I suggest to try the update and see if that resolve the issue.
08-24-2013 09:23 AM
I've done everything you've said to do. Yet problem still persists. The BB Link Program says that the contacts are syncing and nothing gets synced.
09-21-2013 06:58 PM
I figured it out. I switched to a new Mac, and obviously transferred everything from the old one. However, you need to forget the phone on your new version of Blackberry Link, then also delete the accounts on the device, settings, accounts, Blackberry Link account. There will probably be two accounts, delete them both. (No need to delete your email accounts or other accounts set up on the device).
Then connect the device to the computer, wait for Blackberry Link to start up and then link the device and the computer. Then set up sync and run it. Should work fine, good luck!
01-07-2014 02:08 PM
Hello i have the same problem..
Brand new owner of a Q10 and it doesnt want to sync my mac contacts to my new blackberry... As i was on iPhone before i do not have any old back ups of any other BB..
I did everything and it always says "sync completed" after 2 seconds but nothing is synced on my Q10...I tried deleting the BB from my mac and the account as well but still didnt work...
What to do ????