07-24-2013 01:45 PM
I bought a Q5 on Monday, however unless I can get this issue resolved I'm taking it back. I urgently need all my contacts, lists, etc. transferred over, and to have Link working for backup. There may be lots of cool stuff after step 3/4 on Link, but I may never know at this rate.
I can see on the forum that other people have had the same error & there doesn't appear to have been an answer. I'm not the most IT savvy in the world, but I've tried everything I've found on forums that looks related and that may work - logged off BBID, logged on-on both my phone & Link, installed & uninstalled Link, checked the firewall, restarted, but I keep getting the same message.
Please help, I would like to love my new BB, I loved my old Curve, but right now I just want to cry with frustration. This is the first smartphone I've had, but after several hours of futility I still have a largely useless phone, so unless this can be resolved in the next 24 hours I'll most likely take friends advice, let them say 'told you so' & go get an Apple or a.n.other brand.
07-30-2013 04:45 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest performing this workaround and then try to login to BlackBerry Link:
Let me know if the issue still persists.
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