06-10-2013 03:50 PM
just yesterday I got new blackberry q10 and now its been 8 hours am searching and trying to restore my z10 backup to q10 and am getting error says (incompatible device restore) please need help and I wanted to export my z10 contacts to outlook but I searched allot but I did nt see any option of exporting contact please if anyone can help i'll be very gladfull to hiim please
06-12-2013 10:13 AM
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that covers BlackBerry Link displays "Incompatible Device Software" error when restoring a BlackBerry 10 backup file from a later version of the BlackBerry 10 OS
Let us know if you have any questions.