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BlackBerry® 10 Desktop Software

New Member
Posts: 1
Registered: ‎11-22-2013
My Device: Q10
My Carrier: Rogers

Re-syncing by repaired Q10

I just received my Q10 phone from repair and I'm trying to re-sync it with my Blackberry Link software.  I have logged in to my Blackberry ID on both Link software and device, and it shows me the back-up file I need to be using.  When I select it and click on restore, it indicates my Blackberry ID's don't match.  I don't know what I'm doing wrong.  Please help.