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BlackBerry® 10 Desktop Software

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New Member
Posts: 1
Registered: ‎12-11-2013
My Device: Q10
My Carrier: Telus

Remote file access doesn't work with Mac and Q10

I'm running the latest BlackBerry Link (version 1.20, build 7) and Mac OS X (version 10.9) software on my Mac Mini computer. 

 

I setup BlackBerry Link for remote file access.

 

On my Q10 in File Manager I see my Mac computer but for some reason I don't see any folders. It's just a black blank screen. My carrier is Telus. 

 

In link I chose folders to access. It seems like everything is setup properly and I still see only a black blank screen on my Q10. 

 

Any Mac users have this issue?

 

 

kiz
New Member
Posts: 1
Registered: ‎01-15-2014
My Device: Blackberry Q10
My Carrier: Three

Re: Remote file access doesn't work with Mac and Q10

I'm having the exact same issue. Everything seems to be "properly" set up, yet I can't see anything from my Q10. Anybody?
New Contributor
Posts: 5
Registered: ‎01-13-2014
My Device: BlackBerry Z10
My Carrier: Fido

Re: Remote file access doesn't work with Mac and Q10

Me too. None of the sync functions/remote file access/wifi sync using BB Link are working for me. I have a Mac (10.8.5) and a BB Z10 (10.2.0.429). I hope BB comes up with a solution soon. 

New Contributor
Posts: 3
Registered: ‎07-31-2013
My Device: Z10
My Carrier: Fido

Re: Remote file access doesn't work with Mac and Q10

Hey Guys, 

 

On your MAC you will have to turn your firewall off. Now this is not really safe, but there may not be a way around it. 

 

Follow these steps: Click on Mac Logo, System Preferences, Security & Privacy, Turn Off Firewall. 

 

As soon as you do this, you will see files and folders apear on your Z10 & Q10

New Contributor
Posts: 7
Registered: ‎03-02-2014
My Device: Z30
My Carrier: Telus

Re: Remote file access doesn't work with Mac and Q10

Yes, I thought it was the firewall but I don't want to disable the firewall. 

 

There is an option to keep the firewall on and let applications I choose pass the firewall. I gave BlackBerry Link access. 

New Contributor
Posts: 3
Registered: ‎07-31-2013
My Device: Z10
My Carrier: Fido

Re: Remote file access doesn't work with Mac and Q10

Great, I am glad you found a way. 

On the other hand I just realiazed that htis kind fo file sharing link is only good when both devices are under the same wifi connection. Is there a way to get it to work remotely ?

New Contributor
Posts: 3
Registered: ‎04-24-2012
My Device: blackBerry bold 9930
My Carrier: sprint

Re: Remote file access doesn't work with Mac and Q10

My Firewall has been down for as long as i can remember and still i cant get my phone to access the files. Is there anything other suggestions