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BlackBerry® 10 Desktop Software

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Regular Contributor
Posts: 78
Registered: ‎06-12-2011
My Device: Q10
My Carrier: o2

Returning to factory settings

Despite endless attempts to reconnect my Q10 to BB Link -- BB Link repeatedly says that my BlackBerry ID is not associated with my Q10 -- everything has failed. All I can now think of is returning my handset to its factory settings -- by eg entering a wrong password 10 times -- so that I effectively start all over again with what (I'm hoping) my laptop will see as a new BB phone. Does anyone here think that's a bad idea and if so why? Obviously I'd back up everything vital on my Q10 before I did that (and ys, I can apparently back it up despite the fact that BB Link doesn't recognise my device). I confess I'm at my wit's end.

Regular Contributor
Posts: 55
Registered: ‎05-16-2014
My Device: I'm not blackberry user
My Carrier: I'm not blackberry user

Re: Returning to factory settings

Hi,

 

You will get reset factory setting tips here.

 

please visit this url : http://docs.blackberry.com/en/admin/deliverables/12058/Resetting_a_BB_to_factory_default_settings_84...

 

Thanks

Techvedic