06-25-2014 05:18 AM
Despite endless attempts to reconnect my Q10 to BB Link -- BB Link repeatedly says that my BlackBerry ID is not associated with my Q10 -- everything has failed. All I can now think of is returning my handset to its factory settings -- by eg entering a wrong password 10 times -- so that I effectively start all over again with what (I'm hoping) my laptop will see as a new BB phone. Does anyone here think that's a bad idea and if so why? Obviously I'd back up everything vital on my Q10 before I did that (and ys, I can apparently back it up despite the fact that BB Link doesn't recognise my device). I confess I'm at my wit's end.
06-25-2014 05:46 AM
You will get reset factory setting tips here.