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BlackBerry® 10 Desktop Software

New Contributor
Posts: 4
Registered: ‎03-25-2013
My Device: Z10
My Carrier: T-Mobile

Re: Switch device error

This does work, but to expand a little, do this:

1. Connect the old phone (Storm2 in my case) to BlackBerry Desktop and make a full backup.  Disconnect the phone and close the program.

2. Start BlackBerry Link and connect the Z10.  Go through the steps to name the phone.

3. Now do a restore, select "Legacy Device Backup Files" which is where the old phone backup was made.

4. Select the backup you just made.

5. You'll have a much-too-small window you can scroll through and find most of your files.  There is also an option to restore all of them.  I didn't do that, I just wanted Address Book and a couple of other things, so you're on your own there.


I didn't see a way to move the pictures or videos from the memory card, so I removed that from the Storm2, put it in the full size SD adapter and that into a laptop.  They're found in the Blackberry folder on that card.


Good luck, and I hope this works for you.