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BlackBerry® 10 Desktop Software

New Contributor
Posts: 2
Registered: ‎07-05-2013
My Device: Q10
My Carrier: MTN South Africa

Sync calendar/contacts

Installed BlackBerry link. Managed to import contacts etc  on initial set-up - but everytime I sync with my Q10, BB link bombs out with an error and then shuts down. I use vista business and Outlook 2010. Cany anyone help me with a fix? Thanks

Posts: 42
Registered: ‎05-17-2013
My Device: Z10 9800 9900

Re: Sync calendar/contacts

Hey rens_tz,

Welcome to the BlackBerry Support Community Forums.

Thanks for the question. In order to better assist you with your issue, please provide the below information:


-Exact Error Message received when synchronization

-Version of BlackBerry Link: Select Computer tab->Settings(Cog wheel)

-Version of Vista: Start->Accessories->System Tools->System Information: (Version including service pack and bit version)

-Version of Microsoft Outlook: From Microsoft Word->File->Help (version including bit version)


I look forward to your reply,






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New Contributor
Posts: 2
Registered: ‎07-05-2013
My Device: Q10
My Carrier: MTN South Africa

Re: Sync calendar/contacts

Thanks WW (sorry - have been seeing the world)



Error: sync unsuccessful


Blackberry Link Version


MS Windows Vista Business (not finding the bit-version Smiley Sad assumuming its a 32-bit)

Version 6.0.6002 Service pack 2 Build 6002


MS Office Professional Plus 2010

Version 14.0.6129.5000 (32-bit)


as to the error record, thats all i get. - sync unsuccessful. I have tried since on uninstalling and re-installing, and I get the same unsuccessful sync.


thanks for your response