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BlackBerry® 10 Desktop Software

New Contributor
Posts: 5
Registered: ‎04-24-2013
My Device: Z10
My Carrier: ATT

The Missing Link

I had to create another user on my Mac, in order for Link to work. I've scanned my computer, did everything one does to remove all files associated with an application, but there must be one file still there that is causing havoc. Any know what that file might be.


What happens is - From Page 1, it goes directly to page 2, without stopping at the sign in page.


What file do I need to delete before installing again?


Thank You

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: The Missing Link

Hello sfebb


Welcome to the forums. 


I would suggest you contact your mobile network provider and ask that this issue be escalated to BlackBerry for investigation. 



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