05-22-2013 04:23 PM
I'm trying to pass data from my 9800 to Z10 through BB Link,
- I connect my 9800, when BB Link says "Device not supported by BB Link" I choose the "Transfer Data" option.
- BB Link starts to copy the data from 9800
- After the data copy from 9800, BB Link requires to connect the Z10 (new device) and says "Click on the Z10 figure when it appears on the screen (step 5/12)".
- The Z10 figure never appears and I can´t go to the next step.
Somebody can help me with this issue?
Thanks in advance !!
05-23-2013 09:55 AM
Welcome to the forums.
If you reboot your computer and simply connect your BlackBerry Z10 is the BlackBerry Link software able to see your device?