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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 9
Registered: ‎06-17-2013
My Device: Blackberry Q10
My Carrier: Etisalat

Re: URGENT - Link not restoring my backup file on Q10!

Got your point.

 

I'm in aboslute frustration at the moment.  I've been playing around with BBs for more than 10 years now and never encountered a problem without solving it.

 

But this one doesn't seem to have any solution at the moment.

 

PS: i've tried to restore one at a time but it didn't work. I cannot blame the backup file though because already working backup files are not working now... It's something between BB link and the phone itself.

 

 

Posts: 96,042
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: URGENT - Link not restoring my backup file on Q10!

[ Edited ]

Have you rebooted the PC itself on which you're doing this, and started over?

Unplug and reconnect the USB connection of the device.

Perhaps, try a different USB port on the PC?



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New Contributor
Posts: 9
Registered: ‎06-17-2013
My Device: Blackberry Q10
My Carrier: Etisalat

Re: URGENT - Link not restoring my backup file on Q10!

Have already done all these, i even tried a brand new laptop, fresh installations all over.... Same result Smiley Sad

Posts: 96,042
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: URGENT - Link not restoring my backup file on Q10!

Then it is time you called Etisalat tech support and ask them escalate this issue to BlackBerry's tier two tech support.



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New Member
Posts: 1
Registered: ‎07-13-2013
My Device: Z10
My Carrier: Du

Re: URGENT - Link not restoring my backup file on Q10!

I was facing the same problem and couldn't restore the backup. Re-installing the leaked OS couple of times worked for me. I could restore the backup in my Z10.Big relief. Lesson learned: don't load leaked OS anymore.
Somewhat the Z10/Q10 and blackberry link give lot problem with backup/restore unlike the OS7.0. I rarely had these kind of silly issues with my BB9900/9700.
Not good for BB fans..
Trusted Contributor
Posts: 101
Registered: ‎09-14-2012
My Device: Playbook 16GB, 32GB, 64GB, Z10
My Carrier: Wind Mobile

Re: URGENT - Link not restoring my backup file on Q10!

I got the restore working. I had to go back one version of BB Link. Think the latest BB Link has a problem.

 

Here is what happened to me:
First I had done a backup from the leaked 10.1.0.4??? with BB Link (not the latest one) 111_b020_multilanguage.version.
Then I saw a later version 111_b026. So I loaded that one. Upgraded my Z10 to the leaked 10.2.0.1047. Thought I would do a restore. Got an error message - no personal workspace.
Downgrade the BB Link, then the restore works.

 

Before doing restore, I disable wireless access. As I got from this link,
http://forums.crackberry.com/bb10-leaked-beta-os-f395/backup-restore-procedure-has-high-success-rate...
you want to keep the phone doing as little as possible.

 

I just love the 10.2. It is just AMAZING! All these work are worth it.

 

Good luck!

New Member
Posts: 2
Registered: ‎12-17-2015
My Device: Blackberry Z10
My Carrier: Mobily

Re: URGENT - Link not restoring my backup file on Q10!

Hi,

 

I've spent the past few days strugglying with my 2ndary phone, Z10, as I had to wipe it which took about 3 days and multiple brainstorming sessions, I had to do a hard reset and reload the OS via Link.

 

Now I'm having trouble restoring my media files, I tried the full restore, it failed so I followed the link you provided and got my application data restored but I still cant restore my media files (which is about 5gbs of personal, cherised photos and videos, I didnt know the phone wasn't storing on the SD card for a year)

 

Is there any way to extract the media files from the backup??

Posts: 96,042
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: URGENT - Link not restoring my backup file on Q10!


IKoNDurden wrote:

 

Is there any way to extract the media files from the backup??


@IKoNDurden

 

Not of which I am aware.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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