03-14-2014 02:10 PM
I took two backups of my Q10 and then i did a factory reset as it stopped reading memory card. After company reset the backup file failed to restore in the device. It however picked an old ipd file. I again tried to do a company reset but now the phone went dead giving this error www.bberror.com/bb10-0015. I furthur tried to reinstall device software using blackberry link but nothing is happening.
I have very important data in this backup, I want all that restored to my Q10 and I want my Q10 to boot.