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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 2
Registered: ‎09-04-2011
My Device: Playbook
My Carrier: vodafone

URGENT: backup data of q10 not restoring, and while doing company reset, device not booting with error bberror.com/bb10-0015

I took two backups of my Q10 and then i did a factory reset as it stopped reading memory card. After company reset the backup file failed to restore in the device. It however picked an old ipd file. I again tried to do a company reset but now the phone went dead giving this error   www.bberror.com/bb10-0015. I furthur tried to reinstall device software using blackberry link but nothing is happening.

I have very important data in this backup, I want all that restored to my Q10 and I want my Q10 to boot.