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BlackBerry® 10 Desktop Software

New Contributor
Posts: 6
Registered: ‎03-09-2013
My Device: Z10
My Carrier: O2 Slovakia

Ufter update can not reload software

[ Edited ]



After updated BB link to version I can not reload device software - BB Z10.

Before it works  without problem, now I can not. I reinstall BB link again, not helped.

If I click to ''Reload'' button, nothing happened, I can click there, but nothing will start work.

Btw. I have win 8


Some help please ?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Ufter update can not reload software

Hey flashrebel,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Are you able to restore the BlackBerry Z10 to factory settings by click on Restore Device Data and choose Restore to factory settings?


I am also unable to access the reload software button in that version.  I will investigate this further.


I look forward to your reply.





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