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BlackBerry® 10 Desktop Software

New Member
Posts: 2
Registered: ‎09-26-2013
My Device: Blackberry Q10
My Carrier: Rogers

Unable to sync music from computer to blackberry

When trying to sync my music from my computer to my Blackberry Q10 using Blackberry Link I get the message, "A problem occurred while attempting to access your media library (The sync did not complete)"....any thoughts or suggestions as to why this is and why I cannot sync my music to my phone?


Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Unable to sync music from computer to blackberry

Hey StaceyNL,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Are you trying to synchronize with iTunes?  Were you able to synchronize in the past?   What version of BlackBerry Link are you currently using?


is your iTunes or Windows Media Player up to date?


I look forward to your reply.





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Posts: 17
Registered: ‎06-25-2013
My Device: Q10
My Carrier: Turkcell

Re: Unable to sync music from computer to blackberry

I get the same error on my PC
I can sync videos but not pictures
Manual "Sync to desktop" does not work.
I do not use automatic sync because it works 2ways and I want to sync only one way