Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 Desktop Software

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 4
Registered: ‎03-03-2012
My Device: Bold 9900
My Carrier: Rogers

Updating BlackBerry Link to Windows 7 64

I opened Link to move a few pics around and noticed there was a software update available. I clicked Update from within Link and it went ahead and downloaded the update and started the install process. It got to the point where it prompted me to click next to continue the installation and I got this error message: "The installation files cannot be validated. Please verify the installer package and try again." Well I tried and I tried but to no avail so I instead downloaded the installed right from the BlackBerry support site. When I got to the same exact step I got the the same exact error message. I'm at a loss for how to update it now. I'm hoping someone on here can help me. Please and thank you.


PS loving the heck outta my Z10 and BB10 in general!

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Updating BlackBerry Link to Windows 7 64

Hey Shifty88,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I'm glad to hear you're enjoying the BlackBerry Z10.  Follow the steps in this KB article to fix the installation of BlackBerry Link: www.blackberry.com/btsc/KB28396


Let me know if you have any more questions.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

New Contributor
Posts: 4
Registered: ‎03-03-2012
My Device: Bold 9900
My Carrier: Rogers

Re: Updating BlackBerry Link to Windows 7 64

Nope. Still getting the failed notification. I clicked on each and every certificate and installed them one by one. It still didn't work.

Posts: 20
Registered: ‎02-06-2013
My Device: BB Z10
My Carrier: Telus

Re: Updating BlackBerry Link to Windows 7 64

My "About" tab within BB Link tells me I've got already installed but the new installation advice note continues to appear on my PC tab at the bottom of the window. When I try to proceed with the update, it fails every time with an "Error for Installing BlackBerry Link" message appearing afterwards. Anyone know what's up?