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05-04-2013 03:33 PM
I opened Link to move a few pics around and noticed there was a software update available. I clicked Update from within Link and it went ahead and downloaded the update and started the install process. It got to the point where it prompted me to click next to continue the installation and I got this error message: "The installation files cannot be validated. Please verify the installer package and try again." Well I tried and I tried but to no avail so I instead downloaded the installed right from the BlackBerry support site. When I got to the same exact step I got the the same exact error message. I'm at a loss for how to update it now. I'm hoping someone on here can help me. Please and thank you.
PS loving the heck outta my Z10 and BB10 in general!
05-05-2013 11:13 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I'm glad to hear you're enjoying the BlackBerry Z10. Follow the steps in this KB article to fix the installation of BlackBerry Link: www.blackberry.com/btsc/KB28396
Let me know if you have any more questions.
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Click Accept as Solution for posts that have solved your issue(s)!
05-13-2013 11:25 AM
My "About" tab within BB Link tells me I've got 18.104.22.168 already installed but the new installation advice note continues to appear on my PC tab at the bottom of the window. When I try to proceed with the update, it fails every time with an "Error for Installing BlackBerry Link" message appearing afterwards. Anyone know what's up?