Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® 10 Desktop Software

New Member
Posts: 1
Registered: ‎05-04-2013
My Device: Z10
My Carrier: Tbay Tell

Updating to 1.1

When updating my BB link it starts to unzip and informs me that " Error changing to Unzip to folder" then crashes.  I have looked into Winzip and uninstalled and reinstalled the program, so don't think the problem lies there.  Please help

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Updating to 1.1

Hey Agullins,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would try following the steps in this KB article to exact BlackBerry Link and then run the setup:


  1. Rename the BlackBerry Link installation file to a .zip extension from an .exe extension.
  2. Extract the contents of the renamed installation file.
  3. Execute the BlackBerryLink.msi file.
  4. Proceed with the installation. 

Let me know if you have any more questions.






Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

New Member
Posts: 1
Registered: ‎06-22-2013
My Device: q10
My Carrier: att

Re: Updating to 1.1

How do you rename the installation file?