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BlackBerry® 10 Desktop Software

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New Member
Posts: 1
Registered: ‎10-29-2013
My Device: Q10
My Carrier: Telus

When Syncing my outlook contacts, Link brings over the person's name but not their phone number

I have been having issues when syncing my Q10 with my contacts in outlook.  When the sync is complete I go onto my Q10 and check to see if the new contact was sync'ed properly but not all the info comes accross into my phone.  I get the person's name and email address but their moble number does not come accross.  What am I doing wrong.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: When Syncing my outlook contacts, Link brings over the person's name but not their phone number

Hi berka and welcome to the BlackBerry Support Community Forums!

 

Does this only occur with this one contact? Have you verified that the information is in the correct fields in Microsoft Outlook? Also, what happens if you try creating a new contact entry for this person?

 

Thanks.

 

-CptS

 

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