06-11-2013 06:25 AM
06-11-2013 07:51 AM
Hi, thanks for your feedback.
I am on same versions BBLink, Z10 and Office, yet it does not work.
Message at the end from BBLink: sync failed, error occurred during access to a record in the BBerry database, with no error code or specifications on database.
I am stucked...
Question: did you
1- connect the old BB to BBlink and retrieve all data from previous BB (mine was a Torch9800)?, or
2 - you had first a unidirectional data transfer from Outlook, followed by changing setting to bi-derectional updates?
I did 2, all data were loaded fine on the Z10, it's after that update sync does not work....
Many thanks and hope you or others can provide further tips. I appreciate. Take care, LVC
06-11-2013 09:11 AM
As per your scenario 2. I did a one way copy from Out;look to BB months ago when I first got my Z10. Since then I have been dual maintaining until the new functionality was released in Bb Link last week. Loaded up the new software, set my parameters, and it just worked. Sounds like you either have something funny in your BB file structure or need to look at your conflict resolution parameters. And double check that you have all the prereqs! Good luck.
06-11-2013 09:23 AM
I hope I am close to resolution, but not having indication of error code or parameter does not help. do you have any idea of where I could get/see such codes?
take care. LVC
06-11-2013 10:25 AM
06-11-2013 10:36 AM
Hi Dnamer, thanks.
To you and others - I am planning to delete and re-donload BBLink on Pc and to completely restore the Z10. What do you think?
Any better suggestion?
thanks to you all. LVC
06-11-2013 10:55 AM
If I have to go through all of these proceedures to get the same result I get with my Torch at present, I'll keep my Torch until it drops and then check out the market for a new device that syncs easily without fuss to whatever Outlook I'll be using when that time comes. Hopefully, it will be BlackBerry when that time comes, but not necessarily so.
06-11-2013 11:22 AM - edited 06-11-2013 11:22 AM
Try the procedure outlined on Blackberry Help. I couldn't get it to work until I actually went in and Configured my settings first. After that, it worked like a charm.
06-14-2013 03:40 AM
Dnamer and all other contributors,
thanks, I followed Dnamer's suggestions and it works.
Some remarks on my experience that may be useful:
- before executing dnamer's procedure I had transferred all data from old Torch (following BBlink instructions): this way I found all my notes and activity transferred in the "Remember" folder on Z10. Not able to syncronize, I utilize a workaround to update PC and Z10 by sending via e.mail the edited text and then copy and paste.
Until BBerry implements also this sync feasibility it's better than nothing (also sync need frequency, at least for me is not so high...);
- on media, pictures and music (in my case from itunes on PC): sync of pictures is easy, while on music I am still unable to do it. Workaround: when needed I update music from PC to old Torch on a micro SD. Then I move micro SD in Z10: no issue.
all the best to everyone. LVC