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BlackBerry® 10 Desktop Software

Posts: 12
Registered: ‎12-09-2010
My Device: Not Specified
Accepted Solution

Z10 to Q10 Device Switch Issue

Attempting to use Blackberry Link to do a device switch from a Z10 to Q10.


See error:



Caption of Error:

No data will be transferred

No data will be transferred for the following reasons:

- The OS version of your new device is older than the OS version of the device you are switching from. Select a different device or cancel the transfer


Software Versions:

Q10 - Locked to Bell Mobility - - no software update available

Z10 - Locked to Bell Mobility - - no software update available

Link Version - - no software update available

Guru II
Posts: 21,981
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Z10 to Q10 Device Switch Issue

Unfortunately, that is a limitation of the BB10 OS's. You cannot restore a backup from a newer OS version to an older version. You can restore a backup from an older version to a same or newer version only.

You need the Q10 to be on a newer version. Your only option is to install a "leaked" OS onto the Q10 in order to be able to restore your backup or transfer data.

Here is a link to the latest OS for the Q10. All you do is download the file, it will be a .rar file so you'll need an unzip tool like 7zip to unzip it to the .exe file. Then connect the Q10 and run the .exe file and it will update the OS. It will take you longer to download the file than to install it, too. It takes about 5 minutes to load the new OS.


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