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BlackBerry® 10 Desktop Software

New Member
Posts: 1
Registered: ‎02-22-2013
My Device: z10
My Carrier: 11

blackberry link - missing itunes albums

I can not see albums that I have downloaded from itunes in blackberry link, i only see albums that i have loaded into itunes via a physical cd ...........??

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: blackberry link - missing itunes albums

Hello gbremjb1,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding Album Art in BlackBerry Link.


I was hoping to gather some information regarding the issue you are experiencing. Does this issue only occur with downloaded content from iTunes? Does this happen with all Albums or only specific ones?


Which version of iTunes and which version of Windows/Mac are you currently using?


Thank you.



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New Contributor
Posts: 7
Registered: ‎05-18-2012
My Device: Blackberry Z10
My Carrier: Telus

Re: blackberry link - missing itunes albums

I have the same problem. Have you found a fix yet? All of my music is from iTunes (bought legally too!) but some won't transfer to the Z!0 while others do. Very weird.