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BlackBerry® 10 Desktop Software


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New Contributor
Posts: 3
Registered: ‎07-27-2014
My Device: z10
My Carrier: blackberry

blackberry link not opening

hi

 

i've downloaded blackberry link for mac os but It doesn't open. and when I turn off my phone to connect to the computer, computer doesn't recognaze the device...Smiley Sad

 

can you help me? I cant use my phone and there is no where to fix it here.

 

I'm waiting to hear your answer

thank you

Developer
Posts: 101
Registered: ‎07-26-2013
My Device: BB 10
My Carrier: All Carriers

Re: blackberry link not opening

Try uninstall the BB Link and install it again. Don't swith off your phone while connecting with Link. 

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New Contributor
Posts: 3
Registered: ‎07-27-2014
My Device: z10
My Carrier: blackberry

Re: blackberry link not opening

is a way to install a new version of black berry without losing my infomation on the phone?

Developer
Posts: 101
Registered: ‎07-26-2013
My Device: BB 10
My Carrier: All Carriers

Re: blackberry link not opening

Yes ofcourse, BB Link is for that purpose only.

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New Contributor
Posts: 3
Registered: ‎07-27-2014
My Device: z10
My Carrier: blackberry

Re: blackberry link not opening

can you tell me how to uninstall BB link? my phone is not working and when I swich it on the screen is shows www.bberror.com/bb10-0015  and after 1 min phone automatically swich off and I can do nothing while its on.

 

sorry, I live in a small town that there is no where to go to fix it and i must do it my self, please guide me.

 

thank you

Highlighted
Contributor
Posts: 103
Registered: ‎07-28-2014
My Device: z10
My Carrier: rim

Re: blackberry link not opening

May be reinstalling after deleting registry files would be helpful