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BlackBerry® 10 Desktop Software

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Contributor
Posts: 10
Registered: ‎02-08-2013
My Device: z10
My Carrier: 02

can't download blackberry link Error: 1723

I hope someone here can help me, because blackberry make it impossible to speak to a human being.

 

I've just spent the past 3 hours trying to download bllackberry link onto my netbook so I can move my contacts over from my Bold to my new Blackberry 10. Have tried to reload software twice and both times it's nearly successful until an error message pops up:

 

Error 1723

There is a problem with this Windows installer package. A DLL required for this install to complete could not be run. Contact your support personel or purchase vendor. Action RepairRimusbDriverNT.191E2COC_5A62_43E3_B035...

 

Can anyone tell me what this means in human speak and what I need to do?

Very grateful for any help!

Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: can't download blackberry link Error: 1723

Hi and Welcome to the Community!

 

Please check the compatibility page:

Typically, NetBooks have never been compatible with any of the BlackBerry Desktop Software apps, and that appears to hold true for Link as well.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Contributor
Posts: 10
Registered: ‎02-08-2013
My Device: z10
My Carrier: 02

Re: can't download blackberry link Error: 1723

I've been able to successfully run Blackberry Desktop on it for years. I can't see why they would make Blackberry Link incompatible with notebook computers since many people have swapped their laptops for these.

 

If I can't download Blackberry Link onto my computer, can anyone tell me how else I can transfer my contacts over from my Bold to my Blackberry 10?

 

I can't swap the sim cards as Blackberry 10 now uses a mircosim and won't take my old, larger sim. Similarly, my Bold doesn't run the most up to date blackberry software to allow for a media card transfer of data. I'm totally stumped, and quite frankly shocked that these basic issues haven't been thought through before they brought out the 10z.

New Contributor
Posts: 3
Registered: ‎02-07-2013
My Device: Z10
My Carrier: 02

Re: can't download blackberry link Error: 1723

I gave up and have sent my blackberry back. Such a shame I liked the phone. I may upgrade later in the year when/if they have fixed these issues.

Visitor
Posts: 1
Registered: ‎02-08-2013
My Device: Z10 STL 100-3
My Carrier: TELUS

Re: can't download blackberry link Error: 1723

I am also experiencing the same problem on my Sony Vaio Windows 7 64 bit. Have deleted all BB software and re-installed once from the site download and once from plugging in the Z10 to the USB cable. There was some indication java might be the problem so uninstalled and re-installed. Also some suggestion might be Windows UAC (user account control) so turned it off and re-installed. That being said am really enjoying the Z10 but need to get over this "speed bump"!!

New Contributor
Posts: 3
Registered: ‎02-18-2013
My Device: Z10 RFF91LW
My Carrier: TELUS

Re: can't download blackberry link Error: 1723

I am using a desk top computer with Windows 7 and I am getting the same error. It takes me through to the final 4 pages (I'd imagine they are as I can't get any further) and It won't go past page 1 of the 4.

New Contributor
Posts: 3
Registered: ‎02-18-2013
My Device: Z10 RFF91LW
My Carrier: TELUS

Re: can't download blackberry link Error: 1723

Same results with firefox.
Contributor
Posts: 10
Registered: ‎02-08-2013
My Device: z10
My Carrier: 02

Re: can't download blackberry link Error: 1723

Someone at an O2 shop told me that Blackberry were meant to be updating the software this past weekend and changes would be made to eradicate the bugs. I was told to try downloading again some time this week. I haven't tried yet.

 

Could someone from Blackberry please help us out with this!? As of the moment, I have a Blackberry 10 which I'm entirely unable to use and have no way of exchanging it, since the trial period has now passed. I feel I've been sold faulty merchandise, and they at least owe me some assistance.

New Contributor
Posts: 3
Registered: ‎02-18-2013
My Device: Z10 RFF91LW
My Carrier: TELUS

Re: can't download blackberry link Error: 1723

It does seem the the download page for the link is down now, hopefully it is up and running and without these glitches very soon...BlackBerry's future rests on it actually.

New Contributor
Posts: 3
Registered: ‎05-25-2010
My Device: Bold 9700
My Carrier: Orange UK

Re: can't download blackberry link Error: 1723

And I have the same error.  Windows 7 on desktop computer