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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 2
Registered: ‎04-14-2013
My Device: Z10
My Carrier: Rogers

error when installing Product: BlackBerry Link -- Error 1920.

Hi I get the following installation error for Link:

 

Product: BlackBerry Link -- Error 1920.Service BlackBerry Link Communication Manager (RIM Tunnel Service) failed to start. Verify that you have sufficient privileges to start system services.

 

I get the option to retry but it won't work.

 

Logged on as Admin

Windows 7

BB Z10 10.0.10.85

 

Tried downloading from the Web and installing and  connecting phone to PC. Turned off UAC.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: error when installing Product: BlackBerry Link -- Error 1920.

Hey pcamp227,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you have any current security software on the PC?  If so what kind?  Also go into Start>Control Panel>Adminstrative Tools>Services and is BlackBerry Link Communication Manager listed?  If so, click on start the service (make sure you're logged in as the admin).

 

Once completed then try to access BlackBerry Link.  

 

Let me know if the issue still persists.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎04-14-2013
My Device: Z10
My Carrier: Rogers

Re: error when installing Product: BlackBerry Link -- Error 1920.

Thanks for your help ViciousFerret it installed.

 

First I had disabled Norton antivirus 2013 and tried to install but got the same error.

 

But then I disabled Norton and turned off the Windows firewall and then BlackBerry Link installed. It was only after disabling Windows firewall that the installation was successful.Smiley Happy

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: error when installing Product: BlackBerry Link -- Error 1920.

That's great to hear!

 

Let me know if you have any more questions. Smiley Happy


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎07-23-2013
My Device: Blackberry Q10
My Carrier: STC

Re: error when installing Product: BlackBerry Link -- Error 1920.

Hi, I've got the same problem and tried to do steps above but didn't work . Got  Microsoft Security Essentials installed on my PC.

Trusted Contributor
Posts: 102
Registered: ‎05-15-2014
My Device: STV100-1 - Factory unlocked
My Carrier: AT&T

Re: error when installing Product: BlackBerry Link -- Error 1920.

I'm also having the same issue, all security software is off or disabled, windows firewall is off.

The link communication mngr is listed as disabled, and all options are greyed out.

   Mike

 

 

Factory Unlocked STV100-1 running on AT&T
New Contributor
Posts: 2
Registered: ‎04-11-2015
My Device: z10
My Carrier: Airtel

Re: error when installing Product: BlackBerry Link -- Error 1920.

I dont have any security software as well as turned off my firewall still i am not able to install it

please help

New Contributor
Posts: 2
Registered: ‎04-11-2015
My Device: z10
My Carrier: Airtel

Re: error when installing Product: BlackBerry Link -- Error 1920.

I dont have any security software as well as turned off my firewall still i am not able to install it

please help

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: error when installing Product: BlackBerry Link -- Error 1920.

Not sure if this will help but have a look:

 

http://www.androidrow.com/windows/blackberry-link-error-1920.php