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BlackBerry® 10 Desktop Software

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New Member
Posts: 1
Registered: ‎07-24-2013
My Device: Blackberry Q10
My Carrier: AT&T

iTunes

Synced one time and no longer shows music at all. I have reinstalled and all the other nonsense, but it simply will not show the music from iTunes.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: iTunes

Hey ColtsDave,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

We are currently aware of this issue, there is no estimated time when this issue is resolved.  Here are 2 workarounds:

 

Workaround 1

Drag and drop the files from the desired music folder to the BlackBerry Music folder using the computer.

  1. Open the desired music folder on the computer
  2. Go into Computer or My Computer and open the BlackBerry network drive
  3. Open the Music folder
  4. Drag the desired music files from the computer music folder to the BlackBerry Music folder

Workaround 2

Try a different Windows profile.

  1. Go into the Control Panel and create a new user account
  2. Put some music files in a folder that is accessible by all profiles or transfer them to the BlackBerry device
  3. Log out of the current profile and log into the new profile
  4. Transfer music into iTunes or Windows Media Player
  5. Launch BlackBerry Link and go through the setup configuring the music source of your choice
  6. Click on the Computer name in the bottom left corner of Link
  7. Select Music on the left side
  8. Drag and drop the desired music files from the list to the BlackBerry name in the bottom left corner of Link

Let me know if you have any more questions.

 

Cheers.

 


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎04-05-2014
My Device: BlackBerry Z10
My Carrier: Orange

Re: iTunes


ColtsDave wrote:

Synced one time and no longer shows music at all. I have reinstalled and all the other nonsense, but it simply will not show the music from iTunes.


Have you resolved? I used BlackBerry Media Sync to synchronize iTunes musics with my phone. If you haven't found a way to solve the problem, maybe have a try with this software. It helps manage all all my musics stored on my Phone well. Hope it will help you a bit as well.

 

Best Regards,

AdeleB