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BlackBerry® 10 Desktop Software

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New Member
Posts: 1
Registered: ‎03-22-2013
My Device: z10
My Carrier: koodoo

link not detecting internet?

hello all, new to bb just recently picked up the z10 and downloaded link desktop software. the problem i am having is that when i try to "sign in"  i get a error message saying "unable to sign into your bb ID confirm that you are connected to the internet and try again"? i am connected to the internet via a tethering through my other cell phone. just wondering if the is a proxy configuration or network setting option in this software? 

thanks

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: link not detecting internet?

Hi noob02

 

Are you able to login at www.blackberry.com/blackberryid on your computer when tethered?

 

Thanks.

 

-CptS

 

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