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Posts: 1
Registered: ‎06-26-2013
My Device: Blackberry Z10
My Carrier: Rogers

"Blackberry link wasn't able to load your music library"

I've been having this problem for a while now.  Initially it was working, and now it is not.  I've seen a few other threads with the same issue, but no resolution.

 

Using BB Link 1.1.1.26, configured to use itunes library.  Itunes version 11.0.0.4.  Windows firewall has been disabled completely.

 

I have attempted repairing / re-installing itunes and BB Link in various orders, etc. all without making any difference.

 

I have collected the diagnostic logs - is there somewhere I can send them for review?  Based on the below it is enumerating the playlists I have (Below from the desktophelper.log):

 

07:57:49.505|DEBUG|18|Rim.Desktop.Common|0|TASK 7 Ending
07:59:09.575|DEBUG|3|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader
07:59:09.625|INFO |3|Rim.Desktop.Media|40002|Ignored playlist: Library
07:59:09.626|INFO |3|Rim.Desktop.Media|40002|Loaded playlist: Music
07:59:09.626|INFO |3|Rim.Desktop.Media|40002|Ignored playlist: Movies
07:59:09.626|INFO |3|Rim.Desktop.Media|40002|Ignored playlist: TV Shows
07:59:09.627|INFO |3|Rim.Desktop.Media|40002|Ignored playlist: Purchased
07:59:09.628|INFO |3|Rim.Desktop.Media|40002|Loaded playlist: Highest Played (10)
07:59:09.628|INFO |3|Rim.Desktop.Media|40002|Loaded playlist: Highest Played (30)
07:59:09.628|INFO |3|Rim.Desktop.Media|40002|Loaded playlist: Latest Beats
07:59:09.628|INFO |3|Rim.Desktop.Media|40002|Loaded playlist: My Top Rated
07:59:09.630|INFO |3|Rim.Desktop.Media|40002|Loaded playlist: Purchased
07:59:09.630|INFO |3|Rim.Desktop.Media|40002|Loaded playlist: Recently Added
07:59:09.641|DEBUG|3|Rim.Desktop.Common|0|TASK 8 Starting: Save_TLE_For_Source_iTunes
07:59:09.696|DEBUG|3|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: iTunes

 

However I then see the following errors in the desktop.log file:

 

7:13:16.862|ERROR|35|Rim.Desktop.Media|18005|EXCEPTION: Rim.Media.Source.DataSourceUnavailableException -- MESSAGE: Exception of type 'Rim.Media.Source.DataSourceUnavailableException' was thrown. -- STACK:    at Rim.Media.Source.Music.RemoteLibraryBuilderClient..ctor(MediaSource mediaSource){CRLF}   at Rim.Media.Source.Music.RemoteLibraryDataSourceLoader.GetLibraryBuilder(){CRLF}   at Rim.Media.Source.Music.MusicDataSource.PopulateDataSourceLibrary(CancellationToken token){CRLF}   at Rim.Media.Source.Music.MusicDataSource.LoadDataSourceWorker(CancellationToken token)
07:13:16.862|ERROR|34|Rim.Desktop.Media|18005|EXCEPTION: Rim.Media.Source.DataSourceUnavailableException -- MESSAGE: Exception of type 'Rim.Media.Source.DataSourceUnavailableException' was thrown. -- STACK:    at Rim.Media.Source.Music.RemoteLibraryBuilderClient..ctor(MediaSource mediaSource){CRLF}   at Rim.Media.Source.Music.RemoteLibraryDataSourceLoader.GetLibraryBuilder(){CRLF}   at Rim.Media.Source.Music.MusicDataSource.PopulateDataSourceLibrary(CancellationToken token){CRLF}   at Rim.Media.Source.Music.MusicDataSource.LoadDataSourceWorker(CancellationToken token)
07:13:17.235|ERROR|34|Rim.Desktop.Media|18005|INNER EXCEPTION: System.ServiceModel.EndpointNotFoundException -- MESSAGE: There was no endpoint listening at net.pipe://localhost/10.0/Rim.RemoteLibraryBuilder/cpike that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. -- STACK: {CRLF}Server stack trace: {CRLF}   at System.ServiceModel.Channels.ConnectionUpgradeHelper.DecodeFramingFault(ClientFramingDecoder decoder, IConnection connection, Uri via, String contentType, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.SendPreamble(IConnection connection, ArraySegment`1 preamble, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.DuplexConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.CallOpenOnce.System.ServiceModel.Channels.ServiceChannel.ICallOnce.Call(ServiceChannel channel, TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade){CRLF}   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation){CRLF}   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message){CRLF}{CRLF}Exception rethrown at [0]: {CRLF}   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg){CRLF}   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type){CRLF}   at Rim.Media.Music.IRemoteLibraryBuilder.Initialize(MediaSource mediaSource){CRLF}   at Rim.Media.Source.Music.RemoteLibraryBuilderClient..ctor(MediaSource mediaSource)
07:13:17.235|ERROR|35|Rim.Desktop.Media|18005|INNER EXCEPTION: System.ServiceModel.EndpointNotFoundException -- MESSAGE: There was no endpoint listening at net.pipe://localhost/10.0/Rim.RemoteLibraryBuilder/xxxx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. -- STACK: {CRLF}Server stack trace: {CRLF}   at System.ServiceModel.Channels.ConnectionUpgradeHelper.DecodeFramingFault(ClientFramingDecoder decoder, IConnection connection, Uri via, String contentType, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.SendPreamble(IConnection connection, ArraySegment`1 preamble, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.DuplexConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.CallOpenOnce.System.ServiceModel.Channels.ServiceChannel.ICallOnce.Call(ServiceChannel channel, TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade){CRLF}   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation){CRLF}   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message){CRLF}{CRLF}Exception rethrown at [0]: {CRLF}   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg){CRLF}   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type){CRLF}   at Rim.Media.Music.IRemoteLibraryBuilder.Initialize(MediaSource mediaSource){CRLF}   at Rim.Media.Source.Music.RemoteLibraryBuilderClient..ctor(MediaSource mediaSource)
07:13:17.236|ERROR|34|Rim.Desktop.Media|18005|EXCEPTION: Rim.Media.Source.DataSourceUnavailableException -- MESSAGE: Exception of type 'Rim.Media.Source.DataSourceUnavailableException' was thrown. -- STACK:    at Rim.Media.Source.Music.RemoteLibraryBuilderClient..ctor(MediaSource mediaSource){CRLF}   at Rim.Media.Source.Music.RemoteLibraryDataSourceLoader.GetLibraryBuilder(){CRLF}   at Rim.Media.Source.Music.MusicDataSource.PopulateDataSourceLibrary(CancellationToken token){CRLF}   at Rim.Media.Source.Music.MusicDataSource.LoadDataSourceWorker(CancellationToken token)
07:13:17.236|ERROR|35|Rim.Desktop.Media|18005|EXCEPTION: Rim.Media.Source.DataSourceUnavailableException -- MESSAGE: Exception of type 'Rim.Media.Source.DataSourceUnavailableException' was thrown. -- STACK:    at Rim.Media.Source.Music.RemoteLibraryBuilderClient..ctor(MediaSource mediaSource){CRLF}   at Rim.Media.Source.Music.RemoteLibraryDataSourceLoader.GetLibraryBuilder(){CRLF}   at Rim.Media.Source.Music.MusicDataSource.PopulateDataSourceLibrary(CancellationToken token){CRLF}   at Rim.Media.Source.Music.MusicDataSource.LoadDataSourceWorker(CancellationToken token)
07:13:17.236|ERROR|34|Rim.Desktop.Media|18005|INNER EXCEPTION: System.ServiceModel.EndpointNotFoundException -- MESSAGE: There was no endpoint listening at net.pipe://localhost/10.0/Rim.RemoteLibraryBuilder/xxxxxx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. -- STACK: {CRLF}Server stack trace: {CRLF}   at System.ServiceModel.Channels.ConnectionUpgradeHelper.DecodeFramingFault(ClientFramingDecoder decoder, IConnection connection, Uri via, String contentType, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.SendPreamble(IConnection connection, ArraySegment`1 preamble, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.DuplexConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.CallOpenOnce.System.ServiceModel.Channels.ServiceChannel.ICallOnce.Call(ServiceChannel channel, TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade){CRLF}   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation){CRLF}   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message){CRLF}{CRLF}Exception rethrown at [0]: {CRLF}   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg){CRLF}   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type){CRLF}   at Rim.Media.Music.IRemoteLibraryBuilder.Initialize(MediaSource mediaSource){CRLF}   at Rim.Media.Source.Music.RemoteLibraryBuilderClient..ctor(MediaSource mediaSource)
07:13:17.236|ERROR|35|Rim.Desktop.Media|18005|INNER EXCEPTION: System.ServiceModel.EndpointNotFoundException -- MESSAGE: There was no endpoint listening at net.pipe://localhost/10.0/Rim.RemoteLibraryBuilder/xxxxx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. -- STACK: {CRLF}Server stack trace: {CRLF}   at System.ServiceModel.Channels.ConnectionUpgradeHelper.DecodeFramingFault(ClientFramingDecoder decoder, IConnection connection, Uri via, String contentType, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.SendPreamble(IConnection connection, ArraySegment`1 preamble, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.DuplexConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper& timeoutHelper){CRLF}   at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.CallOpenOnce.System.ServiceModel.Channels.ServiceChannel.ICallOnce.Call(ServiceChannel channel, TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade){CRLF}   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout){CRLF}   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation){CRLF}   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message){CRLF}{CRLF}Exception rethrown at [0]: {CRLF}   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg){CRLF}   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type){CRLF}   at Rim.Media.Music.IRemoteLibraryBuilder.Initialize(MediaSource mediaSource){CRLF}   at Rim.Media.Source.Music.RemoteLibraryBuilderClient..ctor(MediaSource mediaSource)
07:13:17.237|DEBUG|34|Rim.Desktop.Media|38083|Raising source load failed: WMP
07:13:17.237|DEBUG|10|Rim.Desktop.Media|38083|Raising source load failed: iTunes

 

 

 

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: "Blackberry link wasn't able to load your music library"

[ Edited ]

Hello cpikehfx

 

Welcome to the forums. 

 

You can try one of the two options below to work around your issue. 


Drag and drop the files from the desired music folder to the BlackBerry Music folder using the computer.

  1. Open the desired music folder on the computer
  2. Go into Computer or My Computer and open the BlackBerry network drive
  3. Open the Music folder
  4. Drag the desired music files from the computer music folder to the BlackBerry Music folder

Try different Windows profile.

  1. Go into the Control Panel and create a new user account
  2. Put some music files in a folder that is accessible by all profiles or transfer them to the BlackBerry device
  3. Log out of the current profile and log into the new profile
  4. Transfer music into iTunes or Windows Media Player
  5. Launch BlackBerry Link and go through the setup configuring the music source of your choice
  6. Click on the Computer name in the bottom left corner of Link
  7. Select Music on the left side
  8. Drag and drop the desired music files from the list to the BlackBerry name in the bottom left corner of Link

If neither of these options work for you then you will want to contact your mobile service provider and ask that this issues be escalate to BlackBerry support for investigation. 

 

Hope this helps. Have a good day. 

 

-SR

 

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