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BlackBerry® 10 Desktop Software

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New Contributor
Posts: 3
Registered: ‎05-04-2013
My Device: q10
My Carrier: bell

transfering data from Torch OS6 to my new Q10 with windows 8

the data trasfer seems to work using the BB Link, when I plug my Q10 in to finish the transfer my PC crahses after about a minute?? I have uninstalled and reinstalled the BB Link SW

 

anyone else have this issue???

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: transfering data from Torch OS6 to my new Q10 with windows 8

Hey littlered112,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What is the exact error you receive when you connect the BlackBerry Q10 to BlackBerry Link?  Also does it state which data is being restored when it crashes?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎05-04-2013
My Device: q10
My Carrier: bell

Re: transfering data from Torch OS6 to my new Q10 with windows 8

Thanks for the reply!

 

the error is more from the computer, it states "your computer has encountered an error" and shuts down?

 

pretty consistant all times i have tried