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BlackBerry® 10 Desktop Software

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Contributor
Posts: 42
Registered: ‎01-13-2011
My Device: Q10
My Carrier: vodafone

why are there pages about link installation problems but no reply support from blackberry

and it appears impossible to contact blackberry as they only seem to refer you tyhis forum or via twitter to which i have no account or any idea how to use one if i did

Hall of Famer III
Posts: 58,164
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: why are there pages about link installation problems but no reply support from blackberry

Hello,

There is nothing new with what you describe. BlackBerry has NEVER provided direct-to-user support. Rather, all support follows the formal support channels -- which start with the carriers, authorized resellers, and authorized service centers (it varies by region and by issue), each who can escalate cases into BlackBerry if needed.

This site has NEVER been an channel for any formal communications with, escalations to, nor support from BlackBerry for any purpose whatsoever. This site is a user-to-user community of volunteers who try to help each other out with various situations. But it is not a replacement for formal support, for that is (contractually) available via only one channel, and it's not here.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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