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Posts: 94,494
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: A New BlackBerry 10.1 Update Available Starting Today


BRS64 wrote:

 

 Do ı have to upgrade device respectively first update,second update....Or can i upgrade directly the last version of update.


No, you can jump to the most recent update.

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Posts: 3
Registered: ‎08-05-2013
My Device: Q10
My Carrier: DU

Re: A New BlackBerry 10.1 Update Available Starting Today

I am having the same problem. After download is completed, it asks for restart and than hang up at 100%. Anyone can please advice ?
Contributor
Posts: 14
Registered: ‎08-05-2013
My Device: Q10
My Carrier: Virgin Canada

Re: A New BlackBerry 10.1 Update Available Starting Today

Anyone from Blackberry listening?  We, your few remaining customers who dared to stick to you and bought Q10, are suffering for the last 3-4 days, without being heard!!!!

 

This is really frustrating now Smiley Sad

Posts: 94,494
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Re: A New BlackBerry 10.1 Update Available Starting Today

sslalani, This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here.

 

Let me ask, do you have a backup of your device?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 14
Registered: ‎08-05-2013
My Device: Q10
My Carrier: Virgin Canada

Re: A New BlackBerry 10.1 Update Available Starting Today

I can make a back-up. But most of my data is on exchange server, so I am okay with steps you advise. Worst case is that I will have to re-download the apps
Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: A New BlackBerry 10.1 Update Available Starting Today

hmm.. on a BES, would have helped to know that up front, but ok with what you're doing.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Contributor
Posts: 14
Registered: ‎08-05-2013
My Device: Q10
My Carrier: Virgin Canada

Re: A New BlackBerry 10.1 Update Available Starting Today

But what to do? I can't make or receive calls to date
Posts: 94,494
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Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: A New BlackBerry 10.1 Update Available Starting Today

That's what I would do.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Contributor
Posts: 14
Registered: ‎08-05-2013
My Device: Q10
My Carrier: Virgin Canada

Re: A New BlackBerry 10.1 Update Available Starting Today

Ok buddy...this also failed.  I tried this through my MAC and after complete download and installing for about 60 minutes, blue logo still stands.

 

I really don't know what to do.

 

I am willing to try one more time...with doing the factory settings and then trying to reinstall.  But that will be it.  I am out of Blackberry for life if this doesn't work

Contributor
Posts: 14
Registered: ‎08-05-2013
My Device: Q10
My Carrier: Virgin Canada

Re: A New BlackBerry 10.1 Update Available Starting Today

I give up.  And I can almost guarantee to the extent of short selling Blackberry's share.  It has taken some 4 hours since I put my Q10 on factory reset.  It is still going on.  Showing some kind of a weird image of a SIM and a chip, and a blue streak circling underneath.

 

I just now want Blackberry to reimburse my money, and I am moving over to Samsung S4