05-09-2013 12:33 PM
I have tried to get someone at BlackBerry to look at this issue since I got my Z10 on March 30th. Unfortunately, not only can I not find the right person to talk to at BlackBerry, every tech support person I spoke to doesn't seem to know that Name Display caller ID service is available on some wireless carriers and has been available on Rogers and Fido (Canadian wireless carriers) since 2006.
I have Name Display service with Rogers in addition to Number Display service. As a result, when someone calls me (and they are NOT in my contact list), I see the name and number of the caller.
On the Z10, I cannot simply add the caller to my contact list and have BOTH the name and number added to my contact list automatically.
On the iPhone 4S (a device I never intended to own), it works automatically and as expected. I really don't want to be forced to sell my Z10 so I can buy an iPhone.
I spoke at length with a Rogers Technical Support agent and I called him on both his iPhone 4S and Z10 (i.e. both devices have Name Display and Number Display caller ID service). He verified that the iPhone 4S does copy the name and number from the caller list to the contact list automatically while the Z10 does not.
I really hope that BlackBerry becomes aware of this issue and fixes it but I don't know how to bring this to their attention. I'm trying to get Rogers to submit a ticket to BlackBerry about this problem but they say that they can't go back to BlackBerry and tell them about it because it's not available in the BB10 OS. They can only send in tickets for issues in the current OS not features missing in the current OS that should be put into the next update.
So, in a nutshell, there is a feature or function that Rogers has verified is available on the iPhone 4S which is missing on the Z10 that deals specifically with a service that only Rogers and Fido offer in Canada BUT Rogers has no way to tell BlackBerry about it.
If anyone from BlackBerry reads this post, please bring it to the attention of someone at BlackBerry who can look at it and hopefully fix it.
05-10-2013 01:53 PM
Thank you for your feed back.
We are always looking for ways to improve our products and services and value our customers needs and welcome any suggestions.
Have a great day.
05-10-2013 04:38 PM
I'm not sure if "BlackBerry Technical Advisor" means you work for BlackBerry or not.
If you do work for BlackBerry, can you find out if the functionality whereby the name and number of a caller in my caller list (provided by the Name Display service that I subscribe to with Rogers) can be added to my contact list without me having to retype the caller's name? Apparently it could be done on the OS 7 and earlier devices and on iPhones (and I'm not a fan of iPhones).
As you know, I feel that this should already be a part of the BB10 OS but I would like some sort of confirmation that the functionality that I described is or was supposed to be in the BB10 OS and that it will be added or fixed in the very near future.
Barring that, can you give me the name of someone I could contact at BlackBerry to speak to about this issue?
05-27-2013 06:58 PM