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New Contributor
Posts: 6
Registered: ‎10-11-2013
My Device: Q10
My Carrier: STC

All my contacts disappered! Need help in retrieving!

My contacts disappered from my blackberry Q10.. I didnt update my software nor did i turn off my phone then on again. I dont understand how they just vanished all of a sudden. I rebooted my phone several times but my contacts didnt appear. Can anyone please help me and tell me what i should do now?
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All my contacts disappered! Need help in retrieving!

Is there a cloud service with which your contacts sync, like Google or Yahoo?

check your accounts > and that email setup to make sure the account is still connected.

 

If all seems ok there, check the corresponding service on a PC webmail login, login and see if your contacts are there.

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New Contributor
Posts: 6
Registered: ‎10-11-2013
My Device: Q10
My Carrier: STC

Re: All my contacts disappered! Need help in retrieving!

Yes, i am connected with hotmail.
New Contributor
Posts: 6
Registered: ‎10-11-2013
My Device: Q10
My Carrier: STC

Re: All my contacts disappered! Need help in retrieving!

How shall i do this?
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All my contacts disappered! Need help in retrieving!

Settings > Accounts.

Check your hotmail setup there.

 

And, on your PC, login to your Hotmail account and see if the contacts are in your hotmail contacts.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code