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Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB10 Remote Email search

your old Torch can do a remove search thanks to the BIS account.

on the Q10, there is no more BIS account (general wish from the users, and BlackBerry listened).

Anyway, this is limited to the free GMail, which means that Google harms the user experience except if you pay for a GoogleApps account.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎09-17-2013
My Device: BB Q10 & 9360
My Carrier: Vodafone

Re: BB10 Remote Email search

Hey ViciousFerret,

 

I Want to find E-Mails from the past via the Remote Search of my BB Q10. Unfortunately the BB Q10 doesnt find any E-Mails they are older than 30 Days.

I have a BES connected to my Exchange in use this is via Active Sync.

Can you solve my Problem ?

 

 

I apologize for my english.

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB10 Remote Email search

hello HMPHL,

 

for your Q10, you can read the two following articles from the public knowledge base:

 

KB15161 How to perform a Remote search for email messages using a BlackBerry smartphone

 

KB34451 When performing a Remote Search for emails from the BlackBerry 10 smartphone only results from the past 2 months are displayed




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎09-17-2013
My Device: BB Q10 & 9360
My Carrier: Vodafone

Re: BB10 Remote Email search

Hello Xandrex,

 

first of all Thanks for your Answer.

my question is how can I remove this filter. I want to find emails that are older than 60 days. Is this possible?

New Contributor
Posts: 8
Registered: ‎09-17-2013
My Device: BB Q10 & 9360
My Carrier: Vodafone

Re: BB10 Remote Email search

I have also another question. it is not possible to open on my Q10 attachments that are larger than 10 MB. A server-page limit does not exist. In my Outlook I can open the attachments. On the BlackBerry I get the message "system under Directive too large".

what could it be?

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB10 Remote Email search


HMPHL wrote:

Hello Xandrex,

 

first of all Thanks for your Answer.

my question is how can I remove this filter. I want to find emails that are older than 60 days. Is this possible?


among the articles I gave you, the second one says no.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB10 Remote Email search


HMPHL wrote:

I have also another question. it is not possible to open on my Q10 attachments that are larger than 10 MB. A server-page limit does not exist. In my Outlook I can open the attachments. On the BlackBerry I get the message "system under Directive too large".

what could it be?


hi again, what is the exact error message?




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎09-17-2013
My Device: BB Q10 & 9360
My Carrier: Vodafone

Re: BB10 Remote Email search

I got an German OS on my BB Q10. Therefore I can not give the exact Error message again in English only in German.

 

" Anlage laut Richtlinie zu groß. "

Translatet it means

System according to Directive large

 

or

 

Attachment is according to Policy to large

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB10 Remote Email search

hello,

you are connected to the Exchange server using EAS ? Was the connection made by the IT of your company?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎09-17-2013
My Device: BB Q10 & 9360
My Carrier: Vodafone

Re: BB10 Remote Email search

Hello,

 

I'm using an Exchange Server with Active Sync that ist connected direkt to the Blackberry Server. there exists a transport rule that is limited to 10 MB. An Change by this Transport Rule doenst solve the Problem maybe is there an Option on the new BES that limit the Attachment Size ?