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Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB10 Remote Email search

when I click on the top left button with the three horizontal lines, indeed a menu appears on the left. But I do not see any option to do a remote search.

Here are the options I see (OS 10.0.1.xxx) :

-- Recent Searches:
(list of recent searches)
-- Search for "rrr" in:
All Fields
From
To
Cc
Bcc
Subject
Message
-- Filter by:
Unread
Attachment
Flagged
Received
Today
Yesterday
Last week



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BB10 Remote Email search

Hey all,

 

KB15161 will be updated shortly with the remote email search instructions for BlackBerry 10.  In the meantime here are the steps:

 

  1. Open the Hub application on the BlackBerry smartphone.
  2. Touch the Search icon.
  3. Type the desired search at the top. The device will do a local search first.
  4. Scroll down to the end of the messages found with the local search.
  5. Touch the Remote Search option to initiate the remote search.

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB10 Remote Email search

than you for the follow up, ViciousFerret.
but I do not have any step 5 on my account.

what are the conditions to have that button at the end of the messages list?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BB10 Remote Email search

Hey Xandrex,

 

For the remote email search to appear you must have an ActiveSync email account added on BlackBerry 10.  Or if you're setup on a BES.

 

 Regular Gmail accounts will not work, however a Google Apps for Business will work.

 

I hope this helps.

 

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB10 Remote Email search

Dear Ferret,

I am disappointed, but it helps a lot.
Do you think those requirements will appear in the KB update you mentioned yesterday?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 31
Registered: ‎05-13-2013
My Device: Blackberry Q10
My Carrier: Telus

Re: BB10 Remote Email search

Hi, is there any hope to get a software update on this issue for people using Gmail? Thank you
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BB10 Remote Email search

Hey jumassillia,

 

This will not be available for regular Gmail users.  A software update will not make this available.

 

Also Xandrex, I will put the request in to have the requirements added to the KB article.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Posts: 31
Registered: ‎05-13-2013
My Device: Blackberry Q10
My Carrier: Telus

Re: BB10 Remote Email search

Thank you for your help, I am disappointed.
What used to be the "email king" is now nothing special, just a phone with a keyboard.

I would be really happy to get some feedback from upper management on this subject, just to understand what is the reason behind this.

In a real world, this makes looking for older emails a pain, I am insulted by BlackBerry, going this route after trusting them on a new OS is to me a critical turn.

Thank you again for your help.
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BB10 Remote Email search

hello jumassillia,

I have understood from ViciousFerret's reply that remote email search is available for all ActiveSync email accounts, except GMail.

I have also understood that it is available for GoogleApps mail and not GMail, so it seems like a limitation by Google and not by BlackBerry.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 31
Registered: ‎05-13-2013
My Device: Blackberry Q10
My Carrier: Telus

Re: BB10 Remote Email search

What a joke, seriously, this is such a deal breaker.
I can't wait for business people using Gmail to find out this absurd functionality.

I am not sure if Activesync is the problem as my old Torch2 was able to search the Gmail server for old emails.

Also, going out of the hub to perform such a simple task is a disgrace. I now have to go open the browser, log in to my Gmail account and perform a search.. the joy of email in a browser, this could also be a "back to basics" or "what's the point of having a blackberry"?

Feels like we are going backwards, it is easy to blame one or the other, at the end of the day the calendar still syncs and contacts too, so I guess I must be the only passionate person using Gmail and The Q10, well.. good luck all