02-23-2013 10:10 AM
Good day. My work has just made the move to Office in the cloud (365). I have an iPhone running iOS 6.01 and it works fine. I get push email, Cal updates in real time, and can see all of my contacts. I recently got a BlackBerry Z10. I love the device, but when I setup my work email account using activesync, weird things happen.
Then one night, after leaving it on on Wi-Fi, all seemed to work. Contacts were populated, cal was all there, and email account stayed and provided push email.
I have a co-worker who then went out and purchased the same phone and started to experience the same things I did. Eventually, our IT department said it was an issue between BlackBerry and Microsoft and that he should return the phone.
I guess what I am asking, is has anyone had the same experience? Was it resolved? BlackBerry - is there a work around for this? I would hate to be forced to use my iPhone because it works at my work place. Also, my spouses work is still running Exchange 2003, and the Z10 on activesync, runs without issues.
Any help will be greatly appreciated
03-12-2013 08:44 AM
I'm currently running my z10 with office 365 and don't have any of these issues.
Did your IT dept have any rules or policies setup on the active snyc?
Have your tried to wipe the device and then try to setup the office 365 email first?