08-20-2013 07:02 PM
Hello rwfam and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with answering calls on your BlackBerry Z10 smartphone.
Under Settings>About>Category OS what is your software version?
Are you trying to answer the call on your device or by using the headset?
09-04-2013 01:36 PM
09-07-2013 03:36 PM
Thanks for your respnse. When my device is paired with my vehicle via Bluetooth, I can answer calls with the answer button but cannot answer calls on my phone while away from my vehicle and the device is still paired.
09-10-2013 03:48 PM
If your device is still actively paired with your vehicle, the Bluetooth accessory (in this case the car) would be the source required to answer the phone.
You would need to turn off your vehicle or turn off the Bluetooth on your device, when you are leaving the car.
Hope this clarifies.
09-22-2013 09:59 AM
The only question I have is " why would BB release a new OS (10) that does not include all of the features from the previous one, along with new features?
It seems that they were trying to meet the release date, but could not write all of the features into the code, so we, the users, have to settle for less and hope that some day we get those great features back.